Vonage | Sending Faxes Through Email

Vonage customers paying for fax services can both receive and SEND faxes through nothing more than their email client which is usually Outlook. This KA explains how to send faxes.

How it Works:

o The Vonage fax service has a list of email addresses 'authorized'* to send faxes

o The sender scans the documents to be faxed and has the scans emailed to his inbox as a PDF attachment (normal scanning, nothing special here)

o The sender initiates forwarding the email with the attachment

o The 'From'* address of the forwarded email must be 'authorized'* to send faxes.

o The 'To' address is formatted as 1FaxNumber@fax.vonagebusiness.com

o for example, 16091234567@fax.vonagebusiness.com

o The email itself generally acts as a cover sheet, but if desired the body of the email could be the fax itself.

o Attachments are sent as pages 2+ of the received fax

*About 'Authorized' 'From' email addresses:

At many MainFrameIT customers a single-shared or departmental-shared email address is created that staff will use for sending faxes. An example of this could be when sending faxes, staff would set the 'From' address of their email client to 'fax@CompanyDomainName.com'.

What the 'From' email address is will vary between customers. To change your 'From' address in Microsoft Outlook please use the instructions in this KA - Sending Email From an Alternate Email Address