Vonage | Mobile App for Smartphones & Tablets

Imagine being able to convert the Vonage phone on your desk to an app on your smartphone, and any calls to/from your SmartPhone make it seem to outsiders as if you're in the office. You can also see and dial internal extensions just like when you're in the office using the phone on your desk!

You'll also be able to check voice mail, view call logs, send text messages from your Vonage direct number and more with the Vonage Business Mobile App (VBM) for Apple and Android devices.

Get the Vonage Mobile App Here:

After the app is installed, you'll need to login with your Vonage username/password. If you'd like to test your login credentials outside of the app you can login to your account here:

https://app.vonage.com/

Once in the app, to access Settings, tap your user icon in the upper left, and then tap Settings and then Call Settings.

While VBM has many settings, and the default settings are good for most, below are a few settings we wanted to draw your attention to.

o Mute All Devices (warning - impacts all phones for your user account)

o Mute This Device

Call Settings:

Outgoing Data Calls

o Enabled by default - outgoing calls are made using your Wi-Fi or mobile data connection (4G/LTE). Best Practice - If you're working where there is Wi-Fi or if your mobile data (4G/LTE) signal is strong, we recommend leaving this setting ON. Vonage calls don't use a lot of bandwidth/data, so unless you're on the phone A LOT, there is not an issue with leaving this setting enabled.

o When disabled, outgoing calls use your mobile dial out through your cellular provider into Vonage first and then from Vonage to your recipient. Best Practice - use this setting when in areas with no Wi-Fi or poor mobile data service (like when in a 4G area as opposed to LTE), of if you tend to make calls from the car a lot. It should also be noted many users simply leave it disabled and there's nothing wrong with that.

Never Miss a Call:

o Best Practice - Always use 'Send to Voicemail' (ring your Vonage desk phone, then go to voicemail). For day-to-day use, because VBM acts as another full desktop phone that 'follows' you everywhere. By using this configuration there's normally not a need to forward calls to your cell phone. If you don't want business calls ringing your SmartPhone, per above choose "Mute This Device."

Forwarding Calls

Specific to the last point above, one scenario where you'd want to forward calls is when driving in rural areas. As by default, inbound calls always ring to VBM through data connections (Wi-Fi or LTE), when in rural areas without data service, you won't be able to receive calls. To get around this, simply forward calls destined for your extension to your normal cell phone number.

More Info:

o Vonage Business Mobile App main knowledge article

o Call Flip - Seamlessly flip the call from mobile to desk phone or vice versa