Overview:

Beginning in May 2023, Barracuda has implemented new procedures to access the Message Log portal. Depending on whether the mailbox you’re trying to access the Message Log for is your primary mailbox, a ‘secondary e-mail address’ mailbox, or a shared mailbox, will determine your approach to accessing the portal.

Table of Contents:

o Primary Mailbox

o Shared & Secondary Email Address Mailboxes

Related: Where to Look for Missing Email

Primary Mailbox:

Accessing the Message Log typically starts here:

Enter the email address for your primary mailbox:

Click Continue – The reason this will work is because we’ve tied your Microsoft 365 ID to your Barracuda account, and because you’re already signed in to the Intranet, clicking continue is last step needed to enter the Message Log portal.

Shared & Secondary Email Address Mailboxes:

Accessing the Message Log typically starts here:

Enter the email address of the shared or secondary mailbox:

In this case, because you are NOT already authenticated in your browser as the shared mailbox, you’ll choose ‘Email a temporary passcode’.

You’ll then see this dialogue:

Check the shared or secondary mailbox for the code email and copy the code:

Enter the code and click Log In:

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